Spotlight: Keith Johnson

Can you tell us about your role and what your day-to-day responsibilities look like?

I need to be involved in all aspects of the business, but luckily for me, I work with an awesome team of over 50 people, including property managers, assistants, leasing staff, specialists, and real estate agents. My daily routine involves keeping an eye on our operations, coaching, and problem-solving with the team, dealing with legal and HR stuff, recruiting new talent, ensuring our clients are happy, and collaborating with our investment partners. I love making people's lives easier through process improvement and get a kick out of finding ways to make our processes smoother and more efficient, so everything runs optimally.

What do you find most rewarding about your work here?

It's a bit of a three-fold thing for me. For my team, it's incredibly rewarding to coach them and help them improve in their work and achieve their future goals. For my clients, it's all about giving them peace of mind by taking the burden of property management off their shoulders so they can go live their best lives. For my leadership team, the environment is one where everyone truly wants to hear what you think, and all ideas or solutions are put on the table. A lot of companies say they have a culture where everyone is seen, heard, and valued but this one lives it.

What has been one of your favorite projects or accomplishments while working here?

This is more of an ongoing process than a one-time project, but building team collaboration and streamlining processes has been a highlight. Not everyone loves change, but I've been blessed with a group that's open to trying new techniques to solve problems and talk through solutions.

How have you grown professionally since starting with our company?

Leading a team that's both remote and on the ground has been a logistical challenge, but it's helped me grow immensely in my planning and organizing skills. It took a lot of trial and error, but the positive outcomes have created a better work environment. Additionally, I've gained a wealth of knowledge about real estate, opening up possibilities for my future that I hadn't considered before.

What’s one challenge you’ve faced at work and how did you overcome it?

The biggest challenge I've faced is time—there's never enough of it to stay connected to each team member, know what they're working on, provide the support they need, and help them through their personal and professional challenges. I've overcome this by being a stickler for my calendar, delegating appropriately, and using various communication methods from phone and text to Slack and in-person meetings.

What advice would you give to new hires at our company?

Remote environments can feel lonely if you let them. But remember, you have a whole team ready to help and support you—you just have to communicate.

What are some interests or hobbies you have outside of work?

My wife and kids are my focus outside of work. They keep me active with swimming, coaching tee-ball and soccer, going to church, hiking, enjoying nature, fishing, caring for animals, gardening, and being a DIYer—minus the YouTube channel.



What’s something about you personally that others might find surprising?

I enjoy my alone time. I spend so much time talking to and supporting others that if I don't get some time to myself, I start to feel drained. Time alone is my way to recharge.